Payment Policy

At Sophie & Olivia Lingerie (sophieolivia-lingerie.com), we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and our security measures.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure payment options to ensure a fast and convenient checkout. We currently accept the following payment methods:

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
• PayPal: You can choose to pay securely using your PayPal balance or a linked bank account/credit card.
• Digital Wallets: For accelerated checkout, we accept Apple Pay, Google Pay, and Shop Pay.

(Note: To ensure a successful transaction, please verify that your billing address exactly matches the information tied to your selected payment method.)

2. Payment Processing and Timing

• Time of Charge: Your selected payment method will be authorized and charged in full immediately upon clicking the "Complete Order" (or equivalent) button at checkout.
• Order Confirmation: Once your payment is successfully processed, you will instantly receive an order confirmation email containing your digital receipt, order number, and a summary of the items purchased.

3. Pricing, Taxes, and No Hidden Fees

We strictly believe in pricing transparency.

• No Hidden Fees: The total order amount displayed on the final checkout page is the exact amount you will be billed. We do not apply any hidden surcharges, unexpected processing fees, or post-purchase charges.
• Taxes and Shipping: All applicable taxes and shipping costs are calculated based on your shipping destination and are clearly displayed to you before you finalize your payment.

4. Currency

All prices on our store are displayed and processed in the currency selected or applicable to your region at checkout. If your bank or credit card account uses a different base currency, your financial institution may apply standard conversion rates or foreign transaction fees. Sophie & Olivia Lingerie is not responsible for these bank-issued fees.

5. Payment Security and Privacy

Your security is our highest priority. We take extensive measures to protect your payment data:

• SSL Encryption: Our website uses industry-standard 256-bit Secure Socket Layer (SSL) encryption to protect all personal and payment information transmitted during the checkout process.
• PCI-DSS Compliance: Our store and payment gateways are fully Payment Card Industry Data Security Standard (PCI-DSS) compliant. We do not store your raw credit card numbers or payment details on our servers. All sensitive data is securely routed directly through our encrypted payment processors.

6. Declined Payments and Troubleshooting

If your payment is declined during checkout:

• Ensure that your card number, expiration date, and CVV code are entered correctly.
• Verify that the billing address entered matches the address registered with your bank.
• Check if your card has sufficient funds or if your bank has blocked the transaction for security reasons.

If the issue persists, we recommend contacting your bank or trying an alternative payment method (such as PayPal or a different credit card).

7. Contact Us

If you have any questions, concerns, or require assistance regarding your payment or a billing issue, please reach out to our Customer Support team. We are here to help!

• Email: info@sophieolivia-lingerie.com
• Phone: +31 6 13705824
• Address: Middenzwet 15, Wateringen, 2291 HM, Netherlands