FAQ

We recommend choosing your usual bra and panty size. If you’re unsure, our size guide can help you find the best match based on your measurements. Most of our sets are designed with adjustable features and flexible fabrics for a comfortable fit.

If you prefer a more relaxed fit, we recommend sizing up. If you prefer a more sculpted and supportive look, choose the smaller size. Adjustable straps and stretch fabrics help accommodate in between sizing comfortably.

Yes. Most of our bras, suspenders, and bodysuits include adjustable straps to help you create a more personalized and flattering fit.

Yes, our lingerie is designed to fit true to size. We recommend ordering the size you would normally wear. If you’re unsure, our size guide and customer support team are always here to help.

Each size is designed to accommodate multiple cup and band combinations for a more flexible fit.

XS: 32A, 32B, 32C, 34A

S: 32D, 34B, 34C, 36A

M: 34D, 36B, 36C, 38B

L: 36D, 38C, 38D

For more detailed measurements, please refer to our size guide.

Yes. Most of our pieces are made with soft stretch fabrics that comfortably adapt to your shape while still maintaining support and structure.

Soft always comes first for us. We carefully select fabrics that feel smooth and comfortable against the skin, so you can wear your pieces confidently for longer periods without irritation.

Yes. Our designs are created with adjustability and flexibility in mind to flatter a wide range of body shapes and proportions. Stretch fabrics, adjustable straps, and adaptable fits help create a comfortable experience for many body types.

Some styles feature sheer mesh or lace details as part of the design, while others offer more coverage. Product photos and descriptions will always give you the best indication of how sheer a piece is.

Many of our styles are designed to comfortably support fuller busts through adjustable straps, stretch fabrics, and supportive construction. We always recommend checking the size guide for the best fit recommendation.

Yes. Unless stated otherwise on the product page, our sets include all pieces shown in the product title and description. This may include items such as the bra, thong, suspender belt, sleeves, or other matching accessories depending on the style.

Standard shipping typically takes 6 to 10 business days depending on your location. Express shipping usually arrives within 4 to 7 business days.

Please write us on info@sophieolivia-lingerie.com. Our friendly customer support will handle this for you and will make sure you will get your order.

Once your order has been placed, you’ll receive a confirmation email with your order details. As soon as your order ships, we’ll send a separate email with your tracking information so you can monitor its progress.

If your order has not been processed or shipped yet, we may still be able to update your address. Please contact us as soon as possible at info@sophieolivia-lingerie.com and we’ll do our best to help before your order ships.

It's super easy. To start a return, you can contact us at info@sophieolivia-lingerie.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We recommend gently hand washing your lingerie in cold water using a mild detergent. This helps preserve the softness, elasticity, lace, and delicate details for longer.

After washing, lay the pieces flat or hang them to air dry. Avoid wringing or twisting the fabric.

Yes, a hand wash or delicate wash program can be used. We recommend placing your items inside the Lingerie Care Bag and washing them on a cold, gentle cycle to help protect delicate fabrics, lace, and straps.

Do not tumble dry, as high heat can damage elastic fabrics and delicate details. Air drying is always recommended.

We recommend washing lingerie after every 1 to 2 wears depending on use and comfort. Proper care and gentle washing will help keep your pieces looking and feeling beautiful for longer.